Terms of Service

TERMS OF SERVICE

Last updated: September 2026

1. OVERVIEW

Welcome to Root Miracle.

These Terms of Service govern your access to and use of the Root Miracle website, online store, products, services, content, features, and related purchasing experiences.

Throughout these Terms, “Root Miracle,” “we,” “us,” and “our” refer to the business operating the Root Miracle brand and online store.

By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, you should not access or use our services.

2. ELIGIBILITY AND ACCOUNT INFORMATION

By using our services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.

You agree to provide accurate, current, and complete information when placing orders, creating an account, or communicating with us.

You are responsible for maintaining the confidentiality and security of your account information and for activities that occur under your account.

3. PRODUCTS

We make reasonable efforts to display and describe our products as accurately as possible.

However, product colors, packaging, appearance, or presentation may vary slightly depending on your device, screen settings, production updates, packaging changes, or other factors.

Product descriptions, availability, prices, packaging, and specifications may be updated at any time without prior notice.

We reserve the right to discontinue a product or limit quantities available for purchase.

4. HAIR AND COSMETIC PRODUCT INFORMATION

Root Miracle products are cosmetic and personal care products.

Information provided on our website, including product benefits, ingredients, routines, hair-care information, and usage suggestions, is provided for general informational purposes and is not intended to constitute medical advice, diagnosis, or treatment.

Individual results may vary.

Customers are responsible for reviewing product ingredients and instructions before use. If you have allergies, sensitivities, scalp conditions, or other concerns, consult an appropriate healthcare professional before using a product.

Discontinue use if irritation or an adverse reaction occurs.

5. ORDERS

Submitting an order constitutes an offer to purchase products from us.

We reserve the right to accept, reject, limit, or cancel an order for reasons including, but not limited to:

• product availability;
• pricing or listing errors;
• suspected fraud;
• payment authorization problems;
• incorrect customer information; or
• suspected resale or unauthorized commercial distribution.

An order is not considered accepted until payment has been authorized or processed and the order has been confirmed.

If we cancel an order after payment has been processed, any applicable refund will be issued to the original payment method.

6. PRICES, TAXES, AND PAYMENT

Prices are displayed in U.S. dollars unless otherwise indicated.

Prices may change without prior notice.

Applicable sales taxes, shipping charges, and other required charges are calculated during checkout when applicable.

You agree to provide accurate payment and billing information and represent that you are authorized to use the payment method submitted.

Payment processing may be provided by third-party payment service providers.

We do not store full credit or debit card numbers on our own website servers when payments are handled by our authorized payment processors.

7. SHIPPING AND DELIVERY

We currently ship according to the destinations and shipping options displayed during checkout.

Shipping rates, available delivery methods, estimated delivery dates, and free-shipping thresholds are shown during checkout.

Delivery dates are estimates and are not guaranteed.

Delays may occur because of carriers, weather conditions, holidays, incorrect addresses, high order volume, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Please refer to our Shipping Policy for complete shipping terms.

8. RETURNS AND REFUNDS

Eligible returns are governed by our 30-Day Return and Refund Policy.

Customers generally have 30 days after receiving an order to request an eligible return.

For hygiene and safety reasons, cosmetic and personal care products that have been opened, used, or have had their safety seal altered are not eligible for return unless the product arrived damaged, defective, or incorrect.

Please review our Return and Refund Policy before making a purchase.

9. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Customers should inspect their order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at:

[email protected]

We may request photographs, order information, packaging information, or other reasonable documentation to evaluate the issue.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the Root Miracle name, branding, product names, logos, graphics, photographs, videos, website content, text, designs, and other original materials displayed through our services are owned by or licensed to Root Miracle or its associated business entities.

You may not reproduce, distribute, modify, copy, publish, sell, commercially exploit, or create derivative works from our protected content without prior written permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

11. CUSTOMER REVIEWS AND USER CONTENT

If you submit reviews, photographs, videos, comments, testimonials, suggestions, or other content to us, you represent that you have the right to provide that content.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that content for purposes related to operating, improving, and promoting Root Miracle, unless prohibited by applicable law.

You may not submit content that is unlawful, misleading, defamatory, abusive, obscene, fraudulent, infringing, or harmful.

We reserve the right to moderate or remove user-submitted content where appropriate.

12. THIRD-PARTY SERVICES

We may use third-party service providers to help operate our website and business, including services related to payment processing, shipping, analytics, fraud prevention, communications, website hosting, and order management.

These service providers may process information as necessary to perform services on our behalf and may be subject to their own terms and privacy practices.

13. THIRD-PARTY LINKS

Our services may contain links to third-party websites.

We are not responsible for the content, policies, security, products, services, or practices of third-party websites.

Accessing third-party websites is at your own discretion.

14. PROHIBITED USES

You may not use our services:

• for unlawful or fraudulent activity;
• to violate intellectual property rights;
• to transmit malware or harmful code;
• to collect personal information unlawfully;
• to interfere with website security;
• to impersonate another person or entity;
• to submit false or misleading information;
• to attempt unauthorized access to systems or accounts; or
• to use automated tools in a manner that disrupts, abuses, or circumvents our services or security measures.

We reserve the right to restrict or terminate access when misuse is suspected.

15. ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.

16. DISCLAIMER

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

We do not guarantee that website access will always be uninterrupted, error-free, or available.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Root Miracle and its owners, affiliates, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website or services.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Root Miracle and its associated entities from claims, losses, liabilities, and reasonable expenses arising from your unlawful misuse of our services, violation of these Terms, or infringement of another person's rights.

19. TERMINATION

We may suspend or terminate access to our services if we reasonably determine that you have violated these Terms, engaged in fraudulent or unlawful activity, or created a security risk.

Provisions that by their nature should continue after termination will remain effective.

20. GOVERNING LAW

These Terms are governed by the applicable laws of the United States and the State of Illinois, without limiting any mandatory consumer protections that may apply under applicable law.

21. CHANGES TO THESE TERMS

We may update these Terms periodically.

The current version will be posted on our website with the applicable updated date.

Your continued use of our services after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

22. PRIVACY

Your use of our services is also governed by our Privacy Policy.

Please review the Privacy Policy for information regarding how personal information is collected, used, disclosed, and protected.

23. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Root Miracle
Email: [email protected]

Additional business contact information may be provided through our website or directly when required for a transaction, return, legal request, or customer service matter.